Questions & Answers

A vacation rental home is a privately owned house, town house, or condo, rented out to guests when owners are not using it. Typically, this is for short-term intervals, anywhere from three days to a month or two. Generally, the homeowner does not live in the house, but instead owns it for investment purposes and occasional private use.

You can make a reservation or an inquiry via our website or you can call our knowledgeable and helpful reservations team at +1 407 513 4470. For general questions, email res@american-sunshine.com for a prompt response.

All guests are directed to American Sunshine Vacations’ check in center, centrally located on West Highway 192, Kissimmee. From here you can collect onward directions to your rental home.

Our check-in time is 4PM or later and check out is by 10AM. Early check-in and late check-out is not a request that can be guaranteed, as it is based on availability; please phone our office to inquire on availability of your request. For stay extensions, please phone our office at your earliest opportunity to check on availability. Charges will apply.

American Sunshine Vacations’ office is open from Mon – Sat 9am – 5pm. Our office hours are 9AM to 5PM, with an emergency service available after hours. Out of hours check ins are instructed to collect their check-in packs from our lock box located at the side of our building.

Due to increased costs to the home owner, pool heating is not included in your rate. For reservations of 5 days or longer, pool heating can be added to your reservation in advance or upon arrival. Please call or email our office to inquire about the cost of this service, and other pertinent information concerning pool heating for your rental property.

We have pet friendly homes but you must check availability before making a reservation. Pet fees vary with each home.

Our homes are close to Disney, a 10-30 minute drive and to Universal, Sea World, Wet N Wild and Aquatica it will be approximately a 25-30 minute drive. This is a very easy drive as all our homes have a major interstate exit close by.

Our vacation rentals are self-catering, which means they are equipped with towels and sheets, a well-equipped kitchen including silverware, dinnerware and basic cookware. You will have a roll of toilet tissue in each bath, bin liner for all trash bins. Guests should bring their own personal hygiene items, including wash cloth or bath sponge; cleaning and laundry supplies can be purchased at nearby shops. (Major retailers offer travel size products for your convenience)

Yes, in accordance with state law, all of our vacation rentals are non-smoking. Smoking is only permitted outside in the pool deck area or around the outside of the home. Please pick up your used cigarette butts and dispose of them properly.

Yes, we have an emergency line available 24 hours for major emergencies only. Our staff answer this phone so we ask for consideration with issues that can be handled the next day. If you are lost and need directions we suggest you stop at a gas station and seek help getting to your destination as the emergency phone attendant may not be familiar with the local area.

Phone & E-mail:
+1 407 513 4470
res@american-sunshine.com
Address:
8701 West Irlo Bronson Memorial Highway
Kissimmee, Florida, 34747
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